Português – BR
How do I restrict in-app purchases on my device?
Cannot buy games
Carrier Billing option not available
How do I use Virtual Credit Cards to buy games?
I can't get my free game from the Buy One Get One Free promotion
How do I buy Gameloft games?
How do I buy Gameloft games using a credit card?
PayPal payment not available
How do I delete/add credit card information in my Gameloft Shop account?
Download and Installation Issues
Did not get the download link
I can't re-download the games I bought after I changed my device/firmware
How do I install the game?
How do I re-download games bought from the Gameloft Shop?
How do I re-download games bought from the Google Play?
I can't download the game I bought.
I can't see all my games in the My Downloads section.
My device isn't listed on the Gameloft Shop
My device isn't recognized on Google play
My game is crashing. What can I do? (Offline games, Android)
My game is crashing. What can I do? (Fully online games, Android)
I think I have a bug in my game.
FAQ and Known Issues
iPhone & iPad Games
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