Português – BR
I was charged for something I didn't order. How do I restrict in-app purchases on my device?
How do I buy Gameloft games?
I can't make in-app purchases; the game doesn't load any packs.
The purchase I ordered was not delivered. What should I do?
I made a purchase but was charged several times for it.
I made an in-app purchase but didn't get the extra credits advertised in-game.
How do I find the purchase confirmation?
Download and Installation Issues
How do I update Windows games?
My device or firmware is not supported.
Game stopped working after firmware update.
Connection and Performance
Game randomly crashes, freezes, lags or gets stuck at the loading screen.
No sound in game.
Controls stopped working or became reversed.
Graphics or display issues.
Accounts and Progress
How do I transfer my progress to another device or recover it after reinstallation?
Cannot log in with my Facebook account.
I'm losing in-game currency for no reason.
I haven't received the reward for the recent event.
I can't watch Free Cash videos or don't get credit for watching them.
I have lost an item in-game.
How do I turn off notifications?
My account was banned. Why?
I can't write in the chat.
How do I report a cheater or abusive player?
FAQs and Known Issues
iPhone & iPad Games
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